3tk10 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how 3tk10 collects, stores, and uses your information.
This privacy policy ("Policy") applies to all users of the 3tk10 platform. By using the 3tk10 website or services, you are considered to have accepted the terms of this policy. Please read it carefully.
Table of Contents
- 1. Types of Information Collected
- 2. How Information Is Collected
- 3. Purpose of Using Information
- 4. Sharing and Disclosure of Information
- 5. Cookies and Tracking Technologies
- 6. Data Protection and Security
- 7. Data Retention Period
- 8. User Rights
- 9. Privacy of Minors
- 10. Third-Party Links
- 11. Changes to the Policy
- 12. Contact
Types of Collected Information
We collect various types of personal information to provide services on the 3tk10 platform. The categories of information collected are described in detail below.
1.1 Identity Information
Information you provide during account registration includes:
- Full name (in Bengali or English)
- Date of birth and age verification details
- National ID (NID) or passport number
- Email address
- Mobile number
- Current address
1.2 Financial Information
The following financial information is required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date and amount
We do not store complete credit or debit card numbers on our servers.
1.3 Gaming Activity Information
To improve your gaming experience and ensure responsible play, we collect:
- Game play history and results
- Bet amounts and types
- Session duration and activity
- Bonus and promotion usage details
- VIP level and points details
1.4 Technical Information
Our platform automatically collects the following technical information:
- IP address and general geographic location
- Device type, operating system, and browser
- Login and logout time and date
- Page views and navigation details
- Session ID and cookie data
How Information Is Collected
2 How We Collect Information
3tk10 collects user information in the following ways:
- Directly Provided Information: Information you provide during account registration, the verification process, deposits and withdrawals, and when contacting customer support.
- Automatic Collection: Information automatically collected through cookies, web beacons, log files, and similar technologies while you use our website.
- Third-Party Sources: Information received from identity verification services, payment processors, and fraud prevention agencies.
- KYC Process: Documents collected to verify identity and address in compliance with Know Your Customer requirements.
Purpose of Using Information
3tk10 uses collected information only for the following legitimate purposes. We do not use your information for any unauthorised purpose.
3.1 Service Operations
- Account creation and management
- Transaction processing and verification
- Providing and maintaining gaming services
- Customer service and support
- Technical issue resolution
3.2 Security and Compliance
- Identity verification and age confirmation
- Prevention of fraud, money laundering, and other illegal activities
- Monitoring of suspicious transactions
- Fulfilling regulatory obligations
- Implementing responsible gaming policies
3.3 Improvement and Personalisation
- Improving the quality of the platform and services
- Providing a personalised gaming experience
- Offering relevant bonuses and promotions
- Analysing user behaviour
- Developing new features and products
3.4 Communications
- Sending important account-related notifications
- Transaction confirmation messages
- Security alerts and updates
- Promotional offers and bonus information (based on consent)
- Notifications of policy changes
Sharing and Disclosure of Information
4.1 Policy on Sharing Information with Third Parties
3tk10 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
- Service Providers: Payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification agencies, technology service providers, and game software suppliers — they receive only the information necessary to provide their services.
- Legal Obligations: Information may be disclosed in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities.
- Fraud Prevention: Information may be shared with relevant authorities to assist in investigations into financial crime, money laundering, or terrorist financing.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred, but always in accordance with the terms of this policy.
- With Your Consent: For any sharing with third parties beyond the cases mentioned above, we will obtain your explicit consent.
All of our third-party service providers operate under strict confidentiality agreements and may use your information only for specified purposes.
Cookies and Tracking Technologies
5.1 Use of Cookies
Cookies and similar tracking technologies are used on the 3tk10 website. Cookies are small data files stored on your device that help improve your experience.
The types of cookies we use:
- Essential Cookies: Necessary for the basic operation of the website — such as login sessions, security tokens, and cart data. These cannot be disabled.
- Functionality Cookies: Remember your preferences and settings — such as language selection and game preferences.
- Analytical Cookies: Used to analyse website traffic and user behaviour, which helps us improve our services.
- Security Cookies: Used to prevent fraud and cyberattacks.
You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.
Data Protection and Security
The security of your personal information is one of our highest priorities. 3tk10 uses modern technology and strict security protocols to keep your information safe.
6.1 Encryption
All sensitive information is protected by SSL/TLS encryption technology. Our website uses the HTTPS protocol, which ensures that all information exchanged between you and our servers is fully encrypted.
6.2 Server Security
Our servers and databases are operated in compliance with the highest industry-standard security protocols. Regular security audits and penetration testing are conducted. Firewalls and intrusion detection systems are active to prevent unauthorised access.
6.3 Access Control
Only authorised personnel, and only to the extent necessary to provide services, can view your information. All staff receive strict privacy training and work under confidentiality agreements.
6.4 Data Breach Response
In the event of a data breach, we will promptly notify the affected users and relevant authorities. Swift action will be taken to limit damage and prevent such incidents in the future.
Important: Never share your account password or login details with anyone. 3tk10 will never ask you for your password or complete payment information.
Data Retention Period
7 How Long Information Is Kept
3tk10 retains your information only for as long as necessary. Retention periods are as follows:
- Account Information: For as long as the account is active and for as long as required after closure to meet legal obligations.
- Financial Transaction Information: For the minimum period required under financial regulations.
- KYC Documents: For the period specified by regulatory requirements.
- Communication Logs: For as long as necessary to ensure customer service quality and for dispute resolution.
- Technical Logs: For a limited period, for security monitoring and troubleshooting purposes.
Once the specified retention period has passed, we will securely and permanently delete your information or irreversibly anonymize it.
User Rights
As a 3tk10 user, you have the following rights over your personal information. Contact us to exercise these rights.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of the information we have stored about you.
Right to Rectification
You have the right to request correction or update of any information that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information, though this may be limited where legal obligations apply.
Right to Object to Processing
You have the right to object to the processing of your information for marketing purposes and to opt out of promotional communications.
Right to Data Portability
Where applicable, you have the right to receive the information we hold about you in a common, machine-readable format.
Right to Restriction
In certain circumstances, you have the right to request that the processing of your information be restricted, which we will honor to the best of our ability.
To exercise these rights, email us at: [email protected] — we will respond to your request as quickly as possible.
Privacy of Minors
9 Protection of Those Under 21
3tk10 is a platform exclusively for individuals aged 21 and above. We do not knowingly collect, store, or process personal information of anyone under the age of 21.
- An age verification process is followed at the time of account registration.
- If we become aware that a minor is using our services, that account will be immediately closed and the associated information will be deleted.
- If you become aware of any minor registering, please contact us at [email protected].
Third-Party Links
10 Liability Regarding External Links
Our platform may contain links to certain third-party websites — such as payment gateway or game provider pages. These external sites have their own privacy policies and 3tk10 is not responsible for them.
You are advised to read the privacy policy of any third-party website before visiting it.
Changes to the Policy
11 Privacy Policy Updates
3tk10 reserves the right to change or update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notice will be displayed on the website's homepage.
- A notification will be sent to the registered email address.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. You are advised to review this policy on a regular basis.
Contact Us
12 Privacy-Related Inquiries
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Bengali live chat support is available 24/7 on the website.
We endeavor to respond to all your inquiries as quickly as possible. Complex requests may take a little more time to resolve, but we treat every request with due importance.
Your Privacy Is Our Responsibility
At 3tk10, protecting your personal information is a fundamental responsibility for us. We are committed to keeping your information secure by following industry-leading security technologies and policies.
Thank you for being with us in protecting your privacy.
Related Policies
Visit the following pages to learn more about our other policies and terms: